Check out our FAQ below. If you can't find your answer, feel free to contact us at or (800) 341-2020 x5510


I do not know my account number to use for registration.

Your CooperVision account number can be found on any CooperVision invoice. If you do not have an invoice handy, please contact your rep or send a request to who will be happy to provide you with this information. If you only purchase your CooperVision lenses through a distributor, you can still use the Rebate Portal, simply contact your rep to get the proper account number to use for registration.

I forgot my password.

Please click on the “Forgot password” link on the logon page. A password reset message will be sent to the email address used to create your account.

The sales numbers / rebate calculation do not appear correct.

Sales are updated daily and reflect all purchases made directly with CooperVision as well as those made through distributors and other 3rd party resellers. There can be a delay in between when a purchase is made with a distributor and when those sales are reported to CooperVision. Please contact your rep directly if you have questions about the sales numbers or the rebate calculation

The portal shows rebate paid of $xxx but I do not remember getting a payment?

In most cases, rebates are paid via check or ACH Direct Deposit. In some instances, a rebate amount is applied as a credit on your CooperVision account rather than a check being issued. In other cases, rebates are submitted to customer corporate headquarters who then distribute the rebates. If you do not recall receiving a rebate payment, please contact your sales rep who can provide you with details.

I am a member of a specific Doctor Alliance but the portal is showing a different Alliance. How can I get this corrected?

If the Doctor Alliance for your account is not showing correctly, please contact your rep or send an email message to

When I log in, the portal shows a blank page.

If you dropped out of a rebate program, or switched to a corporate based rebate program, your account information will no longer appear. If you get a blank page and you have not changed programs, please contact your rep or send an email to